Terms and Conditions

Liability Waiver
You understand and are aware that any type of Pilates, strength and flexibility program including the use of equipment has inherent risks. You also understand that fitness activities, including Pilates, involve a risk of injury, including death. You are voluntarily participating in these activities and using equipment with the knowledge of the danger involved. You hereby agree to expressly assume full responsibility and accept any and all risks of any injuries, damages, known and unknown which may occur as a result of participating in a Pilates program.
 
You understand that Anne Heuperman, or her employees, have no expertise in the field of medicine nor are they trained to detect serious medical problems and that if a medical problem concerns me that I will consult my doctor or therapist.
 
You agree to advise Mountain Pilates staff of any injuries or medical conditions you may have, and if those conditions change.
 
Our Expectations and Studio Etiquette
Mountain Pilates strives to offer an inclusive, kind, respectful and peaceful environment. We expect all clients to behave in this manner at all times, towards other clients and staff. Disrespectful, aggressive or anti-social behaviour will not be tolerated. Any client behaving in this way during any Pilates class or event held by Mountain Pilates will have their pack suspended.
 
We ask that all clients are mindful of other classes and Practitioners working within Alpine Natural Health. Please move through the studio space quietly and respectfully.
 
Please arrive 5-10 minutes early to get settled and avoid missing class. When there is no receptionist on site, the front door will be locked during Mat Pilates classes.
 
Upon entering the studio – shoes off, phone off!
 
 
Cancellation Policy
All purchases are final. Mountain Pilates will not provide a refund for missed / unattended classes.
 
If you know you will not be able to attend class, please cancel using the online booking platform.
 
Mat Pilates
A minimum of 4 hrs notice is required for Mat Pilates Cancellations. Late cancellations or “no shows” will not receive a refund or class credit. Exceptional circumstances will be taken into consideration.
 
The online booking system will not allow cancellations with less than 12hrs notice. Please text Mountain Pilates if you are cancelling within 12hrs of your class time.
 
Mat Pilates packs are subject to an expiry date (see below), and all classes must be taken within the time frame of the pack. Account credit, or a pro-rata Mat Pilates pack may be available due to injury or cases when the missed time exceeds 2 weeks. Mountain Pilates reserves the right to refuse any request for a refund or account credit.
 
Please contact Mountain Pilates with written request for Mat Pilates pack extensions including dates and any supporting documentation.
 
 
Studio Pilates (Semi Private & Private)
A minimum of 12 hrs notice is required for all Studio Pilates class cancellations, including Semi Private and Private Pilates.
 
Cancellations with less than 12 hrs notice will incur a $25 cancellation fee. Cancellation fees that aren’t paid within 7 days of the invoice will result in a full class deduction from your class pack.
 
Failure to attend, or when less than 4 hrs notice is given, will incur the full cost of the class. Exceptional circumstances will be taken into consideration.
 
Studio Pilates packs are subject to an expiry date (see below), and all classes must be taken within the time frame of the pack. A pack extension may be available due to injury or cases when the missed time exceeds 2 weeks. Mountain Pilates reserves the right to refuse any request for a pack extension, refund or account credit.
 
Please contact Mountain Pilates with written request for Studio Pilates pack extensions including dates and any supporting documentation.
 
 
Online Pilates
A minimum of 4 hours notice is required for all Online Pilates class cancellations, including group and private online classes. Late cancellations or “no shows” will not receive a refund or class credit. Exceptional circumstances will be taken into consideration.
 
The online booking system will not allow cancellations of less than 12hrs. Please text Mountain Pilates if you are cancelling with less than 12hrs.
 
Online Pilates class packs are subject to an expiry date (see below) and all classes must be taken within the time frame of the pack. A pack extension may be available due to injury or cases when the missed time exceeds 2 weeks. Mountain Pilates reserves the right to refuse any request for a pack extension, refund or account credit.
 
Please contact Mountain Pilates with written request for Online Pilates pack extensions including dates and any supporting documentation.
 
Online Pilates classes are not to be shared. Clients found to be sharing their access codes for Online Pilates classes will have their pack suspended or terminated. Refunds will not be given.
 
 
Pilates Pack Expiry Periods
Mountain Pilates offers a generous timeframe to use your Pilates pack.
 
Studio Pilates 10 Pack – 16 weeks
Studio Pilates 5 Pack – 8 weeks
Mat Pilates – School Term
Online Pilates 10 Pack – 16 weeks
 
Requests to transfer class packs to a family member or transfer remaining credit to a different class type will be reviewed on a case-by-case basis.
 
In the case where Mountain Pilates is closed (either due to holidays or Force Majeure) class packs will be extended by the same number of weeks as the closure.
 
Price Changes
Any changes to class pricing will be given with one month’s notice. Pricing changes will be reflected in any new purchases.
 
Class Schedule
Every effort is made to deliver our services in accordance with the class schedule. Mountain Pilates is not liable to provide you with a refund, credit or transfer or compensation of any kind for any cancelled or rescheduled classes. 
 
Administration
Please keep Mountain Pilates up to date with your correct contact details including phone number and email address.
 
Intellectual Property
The material in any program or event offered is subject to copyright and other intellectual property rights. The copyright in all such materials remains the property of Mountain Pilates and may not be recorded, used or reproduced without the written permission of the copyright owner.